Work hard

I'm a highly versatile product manager with 11+ years of end-to-end product experience, and 10 years of software developer experience. My core competencies break down as such:

Product

I’ve worked on 0-to-1 and established products alike. Highlights include:

• Saving 1000+ person-hours monthly, as measured by call volume, by leading product development/management of a self-service B2B2C licensing and order management portal.
• Expanding total addressable market of marketing tool by 230 million people—per demographics, by managing localization of trial product.
• Validating the offering of a new clean-tech product, as indicated by executed MOUs, by leading product development and creating/iterating prototypes on customer feedback.
• Streamlining the workflows of an M&A firm, as assessed by stakeholder feedback, by leading product development/management/UX of a new Business Information System.

Delivery

I’ve done product delivery management for 2+ years, ensuring quality and timely delivery of products and features. Highlights include:

• Implementing predictable support / service level agreements, as measured by Jira and customer feedback, by focusing team efforts, pushing for underlying issue fixes, creating and refining dashboards to simplify work prioritization.
• Bringing my project's ticket backlog from ~1000 down to ~150 to stop looming work from impeding current issues, by mapping team skill sets, coordinating knowledge transfers to fill in gaps, and identifying ideal team-ticket matches.
• Increasing velocity of team 60% over 9 months, as measured by Jira, by organizing backlog, unblocking development, and streamlining workflows.

Innovation

I follow a Lean Startup framework for innovation that iteratively validates need and product-market fit. I use my technical and business development backgrounds throughout to stay on course of what’s technologically feasible, what makes business sense, and where these two intersect. In addition to my work under Product, some highlights include:

• Reducing person-hours by 95% for production of life cast products, by assessing process, identifying available technology, creating proofs-of-concept, and developing the production workflows.
• Salvaging an LA Live event, as assessed by successful run, by reverse engineering mechatronic systems, communicating recommendations for new electronics, and implementing them in a timely manner.
• Creating a cost-accessible electronics tinker kit, as assessed by non-profit and public library support, by identifying alternate materials and fabrication methods, sourcing parts, creating MVP and usage documentation.

Play hard

My favorite hobby is building things with wood, metal, electronics and code. Sometimes for money.

I promote STEAM education at events, and occasionally in classrooms.

I am an occasional Toastmaster, and a champion live storyteller.

Until some hip problems and life choices, I was an ultrarunner and endurance athlete, and I still immensely enjoy the outdoors.

I am a cooking tech wonk.

When I have rare quiet time, I enjoy reading the GatesNotes books.