I’m (also) driving production Salesforce support now.
Efforts:
- Leading cross-functional initiatives to prioritize symptom-and-cause tickets.
- Unblocking development for my Scrum team of 4 engineers.
- Streamlining Jira workflows, creating and refining dashboards.
Wins:
- Increasing my Scrum team’s velocity 60% over 9 months.
- Addressing 50+ escalations and stuck tickets weekly.
Learnings:
- Cross functional leadership.
- Jira dashboard design and advanced JQL.
- There are issues that are not your problem, but are still your responsibility.
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